This is my Industry Research Project, carried out in the scope of my Digital Experience Design Master's programme at Hyper Island, Manchester, UK, 2016. Conducting this study would not have been possible without the help, support, and collaboration of the following people and institutions (no particular order).
Thanks and appreciation goes out to everyone that has supported this project:
Nicolas Lanthemann, Michael Volkart, Michael Hinderling, Gérald Marolf, Ruedi Wegmann, Sophie Murbach, Laura Egloff, Patrick Strüken, Jürgen Rudiger, Stefan Tan, Gérald Marolf, Pascal Schwager, David Lüscher, Corina Schmid, Anne Sophie de Weck, Simon Rohrer, Anja Günther, Stephanie Joly, Mathias Häne, Roman Zillig, Manuela Miksa, Florian Wachter, Kevin Benz, Austin Beer, Adrian Zumbrunnen, Dennis Mortensen, Stan Rapp, Jon Grant, Katie Shelly, Mabel Lazzarin, Joël van Bodegraven, Mike Press, Andy Young, Lauren Currie, Tash Wilcocks, Mahnaz Yusaf, Catherine McHenry, Sarah Gee, Vikki Greenhalgh, Marc Steffen, Stefan Just, Tamy Hächler, Merlin Zuni, Matthew Smith, Sebastian Pietsch, Bert & Tina Nessler, Christin Nessler, Roger Dietsche.
Special thanks to the industry partners that have supported this study:
Hinderling Volkart is a leading Swiss and internationally renowned and awarded creative agency that stands for “Digital Excellence”.
Adrian Zumbrunnen, Designer at Google, is the creator of the independent chat bot project uxchat.me that publishes UX related articles in collaboration with UX publication uxdesign.cc.